Refund policy

Last updated: October 5, 2026

Changing your mind: Europe, the UK and Switzerland

If your order is delivered in the European Union, Norway, Iceland, Liechtenstein, the United Kingdom or Switzerland, you have 30 days from delivery to change your mind, without giving a reason.

  1. Complete the return form on our Returns page, or email us at contact@sneakpen.com, before the 30 days end.
  2. We confirm your request and send you the return address.
  3. Send the products back within 14 days. Return shipping is at your cost.

We refund the products and the standard delivery cost within 14 days of your request, once we have received the products or proof that you have sent them. Any loss in value from handling beyond what you would do in a shop, for example paper used from a roll, is deducted from your refund.

Returns: rest of the world

For orders delivered in the United States and in every other country, you have 30 days from delivery to request a return.

  1. Complete the return form on our Returns page.
  2. We send you the return address, in Europe.
  3. Send the products back within 14 days, at your cost, unused and in their original packaging.

We refund the price of the products once we have received and checked them. Delivery costs are not refunded.

Faulty products

Complete the return form on our Returns page, or email us at contact@sneakpen.com, with your order number and photos of the problem. We send you the return address. Once we have received and checked the product, we replace it or, if a replacement is not possible, refund it. Using any paper other than SneakPen thermal paper is not a defect.

In the European Union, Norway, Iceland, Liechtenstein and the United Kingdom, we cover the cost of returning a faulty product, and your legal rights are not affected. In every other country, faults must be reported within 30 days of delivery, and the return is at your cost.

The return address for all the cases above is:
SPTech @ Retours Salesupply
Salesupply, 87 rue du Fontenoy
59100 Roubaix
France

The full conditions are in our Terms of service, sections 7 to 9.