Returns

You have 30 days from delivery to change your mind. How it works depends on where your order was delivered.

Start a return Shipping
The SneakPen Solo box, closed.

Tell us what’s coming back.

Use this form for a return or a faulty product. The conditions are in our Terms of service.

  1. You tell us within 30 days of delivery
  2. We confirm by email and send you the return slip
  3. You send it back with the slip, as set out in our Terms of service
  4. We refund as set out in our Terms of service

We send the return slip here.

It starts with # and sits at the top of your confirmation email.

No reason is needed to withdraw within 30 days.

If a product is faulty, describe the problem here. We will then ask you for photos.

Sent straight to our inbox and used only to handle this return. How we handle it.