01
You type an address
That is the whole of the sign-up. No account to make, no password to invent, no form asking your birthday so we can pretend to celebrate it.
The letter
One letter a month. Nothing else.
Written by the same person who packs the boxes. What we are making, what people have rolled up inside their pens, and the odd thing we got wrong. No countdown clocks, no basket-is-lonely reminders, no discount that was never a discount.
- One letter, once a monthSome months it does not go out at all. That is not a bug.
- First word on new finishesSmall runs sell out. Readers hear before the shop does.
- Your address stays hereNever sold, never rented, gone in one tap.
What happens next
Three things, and then we leave you alone.
02
A letter arrives, at the start of the month
One email. Written, not generated. If there is nothing worth saying that month, nothing arrives — we would rather skip it than pad it.
03
You leave whenever you like
An unsubscribe link sits at the foot of every letter. One tap, immediate, no survey asking what went wrong. We never add anyone back.
What is in it
The whole of what we send, and how often.
Rather than describe the letter in adjectives, here is its contents page. Nothing else goes out under our name — and the emails that belong to an order are a separate matter, set out on the preferences page.
| What | How often | Why it is in there |
|---|---|---|
| What we are making | Most months | Including the parts that are not working yet |
| A new finish or a restock | When there is one | Runs are small — this is the only warning you get |
| A note someone rolled up inside a pen | Most months | Shared with their permission, and only theirs |
| Something we got wrong | Rarer than it should be | A delay, a fault, an apology owed |
| A daily email, a countdown, a fake last chance | Never | Not once, not at Christmas, not on a Friday |
Buying a pen does not put you on this list, and neither does writing to us. The only way in is the form on this page.
Before you type it in
The questions worth asking first.
Still unsure? Write to [Email] and a person answers — usually the one who writes the letter.
Manage an address you already gave usWill you sell or share my address?
No. Not sold, not rented, not swapped, not handed to an advertising network, and never used to send you somebody else's marketing. The only companies that touch it are the ones that store and send the letter on our behalf, and they are named in the privacy policy.
How often will you actually email me?
Once a month at the very most, and some months not at all. If we ever send two in a month it will be because something went genuinely wrong and you needed to know about it.
How do I get off the list?
One tap on the unsubscribe link at the foot of any letter. It takes effect straight away, it does not ask you to log in, and it does not put you through a survey. If the link ever fails, email [Email] and we will do it by hand the same working day.
I have already bought a pen — am I on it?
Not unless you asked to be. Buying something and reading a letter are two different agreements, and we do not quietly merge them. Your order emails will keep arriving because you are owed them; the letter will not.
What exactly do you keep?
Your email address, the date you signed up, and your first name if you gave one. That is the entire record. Our sending tool records whether a letter was opened, which we read in the aggregate to work out whether a paragraph was worth writing. The full account is on the letter and consent page.
Can I have a copy of what you hold, or have it deleted?
Yes to both, free and without giving a reason. Use the form on the preferences page or write to [Email]. We answer within one month and normally within a day, because there is not much to find.
Still here
Then you have read further than most.
Which is roughly the temperament the letter is written for. Leave an address and the next one finds you.