Terms of service
Last updated: October 5, 2026
Overview
These terms apply to every order placed on sneakpen.com. By placing an order, you accept them. Please also read our Privacy policy, which explains how we handle your personal data, and our Returns page. The SneakPen web app has its own App terms.
1. Who we are
The sneakpen.com store is operated by SP Technologies Limited, a private company limited by shares incorporated in Hong Kong under company number 80116500, trading as SneakPen. Our registered office is at Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong. You can reach us at contact@sneakpen.com.
In these terms, "we", "us" and "our" mean SP Technologies Limited, and "you" means the person placing the order.
2. Using our store
You must be at least 18 years old to place an order. The information you give us must be accurate and complete, and you are responsible for keeping your account login secure.
You must not use our store for any unlawful purpose, interfere with its operation, or copy its content without our written permission.
3. Products
We describe and show our products as accurately as possible. Colors and details can look slightly different on your screen. All products are subject to availability, and we reserve the right to limit the quantities sold to any customer.
The pen only works with SneakPen thermal paper. Do not load any other paper into it: damage caused by other paper is not a defect.
4. Prices and payment
Prices are shown in your local currency. The total you pay, including delivery, is shown at checkout before you pay.
For orders delivered to the European Union, the United Kingdom and the United States, we take care of import taxes and duties: there is nothing more to pay on delivery. For all other destinations, local import duties and taxes are payable by you.
Payment is taken when you place your order, with one of the payment methods shown at checkout.
Offers and discount codes apply only under the conditions shown with them. They have no cash value and cannot be combined unless stated otherwise.
5. Your order
After you place your order, we send you an order confirmation email. Our contract with you starts when we send that email.
We reserve the right to cancel an order if a product is unavailable, if the price shown was clearly wrong, if we suspect fraud, or if we cannot deliver to your address. In that case, we tell you by email and refund you in full.
6. Delivery
We deliver to the countries offered at checkout. Unless a product page shows a later dispatch date, your order ships within 24 business hours. Estimated delivery times for each country are on our Shipping page. In any case, we deliver your order within 30 days, unless we have agreed another date with you.
The products are your responsibility once they are delivered to you or to the person you designate.
If tracking shows no delivery 30 days after dispatch, contact us. Once the carrier confirms that the parcel is lost, we send a replacement or refund you. A parcel that arrives damaged must be reported to us within 7 days of delivery, with photos of the parcel and of the product. Your legal rights under section 9 are not affected.
If a parcel comes back to us because the address given was incomplete or wrong, or because it was not collected, we send it again at your cost. If you prefer a refund, we refund the products, minus the original delivery cost.
7. Changing your mind: Europe, the UK and Switzerland
This section applies to orders delivered in the European Union, Norway, Iceland, Liechtenstein, the United Kingdom or Switzerland.
You have 30 days to change your mind. The 30 days start on the day you, or someone you name other than the carrier, receive your order. If your order arrives in several parcels, they start on the day the last one arrives. You don't have to give a reason.
How to tell us. Before the 30 days end, complete the return form on our Returns page, or email us at contact@sneakpen.com. The model form at the end of these terms can also be used. We confirm your request by email and send you the return address.
Sending the products back. You must send the products back within 14 days of telling us. The cost of sending them back is yours.
Your refund. We refund the price of the returned products and the standard delivery cost within 14 days of receiving your request. The refund is made once we have received the products, or proof that you have sent them, whichever comes first. We refund you with the payment method you used. If you chose a delivery option more expensive than our standard delivery, only the cost of standard delivery is refunded.
Handling the products. You can handle the products as you would in a shop. If their value is reduced because they were handled beyond that, for example paper printed or used from a roll, that loss in value is deducted from your refund.
8. Returns: rest of the world
This section applies to orders delivered in the United States and in every country not listed in section 7.
You have 30 days from delivery to request a return. Complete the return form on our Returns page. We then send you the return address, in Europe.
You must send the products back within 14 days of your request, at your cost, unused and in their original packaging. We refund the price of the products once we have received and checked them. Delivery costs are not refunded.
9. Faulty products
If a product is faulty, complete the return form on our Returns page, or email us at contact@sneakpen.com, with your order number and photos of the problem. We send you the return address. Once we have received and checked the product, we replace it or, if a replacement is not possible, refund it.
The return address for sections 7 to 9 is:
SPTech @ Retours Salesupply
Salesupply, 87 rue du Fontenoy
59100 Roubaix
France
Normal wear, accidental damage, misuse and the use of any paper other than SneakPen thermal paper are not defects.
If you live in the European Union, Norway, Iceland, Liechtenstein or the United Kingdom, we cover the cost of returning a faulty product, and you keep your legal rights: the legal guarantee of conformity for 2 years from delivery in the European Union, Norway, Iceland and Liechtenstein, and your rights under the Consumer Rights Act 2015 in the United Kingdom. Nothing in these terms limits those rights. In every other country, faults must be reported within 30 days of delivery, and the return is at your cost.
Customers in France. French law (Article D. 211-2 of the French Consumer Code) requires the following notice, which we reproduce in French:
Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.
Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.
La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.
La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.
Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.
Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.
Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :
1° Le professionnel refuse de réparer ou de remplacer le bien ;
2° La réparation ou le remplacement du bien intervient après un délai de trente jours ;
3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;
4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.
Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.
Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.
Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.
Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.
Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).
Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.
10. Our liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss or damage that was not foreseeable, or for any business loss: our products are sold for personal use.
To the extent permitted by law, our total liability for an order is limited to the price you paid for it.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your statutory rights as a consumer.
11. Intellectual property
The SneakPen name and logo, the design of our products, and the content of our store (texts, photos, videos, graphics) belong to us or to our licensors. The SneakPen mechanism is patent pending. You must not copy, reproduce or use any of it without our written permission.
If you send us a review, photo or comment, you grant us the right to publish it on our store and our social media accounts, free of charge.
12. Personal data
We handle your personal data as described in our Privacy policy.
13. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as strikes, carrier disruption, natural disasters or government restrictions. If such an event delays your order by more than 30 days, you can cancel it for a full refund.
14. Governing law and disputes
If you have a problem, contact us first at contact@sneakpen.com.
These terms are governed by the laws of Hong Kong. If you live in the European Union, Norway, Iceland, Liechtenstein, the United Kingdom or Switzerland, you also keep the protection of the mandatory consumer laws of your country, and you can bring a claim before the courts where you live.
15. Other terms
We update these terms from time to time. The version in force on the day you place your order applies to that order.
If a court finds part of these terms invalid, the rest remains in force. If we delay enforcing any of these terms, we can still enforce them later. We can transfer our rights and obligations under these terms to another organization, without affecting your rights.
If we provide a translation of these terms, the English version prevails, to the extent permitted by law.
16. Contact
SP Technologies Limited, Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong.
Email: contact@sneakpen.com
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract (see section 7).
To SP Technologies Limited, Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong, contact@sneakpen.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
